Salesforce, back under control.
Guaranteed hours, month-to-month
The work
Three ways to bring us in.
Most clients come to us with an org nobody fully understands anymore. Pick the shape of help that fits: steady monthly coverage, a scoped fix, or a targeted add-on.
Monthly retainers
Guaranteed admin hours every month, worked by both of us. Five tiers from 12 to 120 hours, sized to how much support you need.
Compare the five tiersFixIt projects
Fixed-scope work, quoted in advance, for when something is broken or needs a rebuild.
- Quick Fix$250–$500
- Small Project$500–$1,500
- Medium Project$1,500–$5,000
- Large Project$5,000+
- Emergency Support$250–$350/hr
Every project is quoted in advance. Retainer clients get project work at their retainer rate.
Add-ons
Training, migration, and documentation work that layers onto any retainer or project.
- User Training & Onboarding$1,000–$3,500
- Custom Training Videos$300–$750 each
- Data Migration Support$1,500–$6,000
- Documentation Packages$750–$2,500
Nonprofits receive 25% off every add-on.
Platforms we support
- Sales Cloud
- Service Cloud
- Nonprofit Success Pack (NPSP)
- Nonprofit Cloud
- Experience Cloud
- Marketing Cloud
- Account Engagement (Pardot)
- Education Cloud
- Revenue Cloud (CPQ)
- Field Service
- Commerce Cloud
- Data Cloud
- Agentforce
Plus Salesforce's industry clouds. If it runs on Salesforce, we have worked in it.
Retainer plans
Five levels of ongoing coverage.
Every level includes the one below it. Hours are counted per consultant, so a session worked by both of us draws two hours per clock hour.
Prices per month in USD.
12-month plans save 10% on business pricing.
Nonprofits save 25%.
Commit to 12 months and save 10% on any business plan. Month-to-month stays the default, and the commitment discount does not combine with the nonprofit rate.
Essential
Keep a small org healthy without hiring anyone.
- Per month
- $1,200
- Hours
- 12 hours/month
- Monthly health check
- Report & dashboard updates
- User support & troubleshooting
Growth
Room for real improvements alongside the upkeep.
- Per month
- $2,400
- Hours
- 24 hours/month
- Workflow & automation tweaks
- Light data cleanup
- New field & object requests
Operations
For orgs where Salesforce is core to daily work.
- Per month
- $4,000
- Hours
- 40 hours/month
- 1-business-day response SLA
- Quarterly roadmap review
- Permission & security review
Fractional Admin
A named admin on your team, at a fraction of a hire.
- Per month
- $8,000
- Hours
- 80 hours/month
- Named primary admin
- Release & sandbox management
- Up to 2 training sessions/quarter
Managed Ops
Near part-time coverage with architectural oversight.
- Per month
- from $12,000
- Hours
- 120 hours/month
- Architecture & data model review
- Integration oversight
- Dedicated Slack channel
Every retainer includes
- Guaranteed admin hours dedicated to your org each month
- Two consultants who already know your org
- Documentation kept current as we work
- Straightforward request intake, no ticket portal
- 25% off every plan for nonprofits
Hours are counted per consultant, so a session worked by both of us draws two hours from your monthly total. They cover routine administration and minor enhancements, do not roll over month to month, and are billed in 15-minute increments. Larger builds are scoped as FixIt projects and quoted in advance. Move up or down a tier with 30 days notice. Plans are month-to-month by default; business clients who commit to 12 months save 10%.
Enterprise
Custom scope and quote for large or multi-org environments — nonprofits receive 25% off the final number.
Talk through your org
Why us
A steady light for your org.
Between offshore freelancers and Big 4 account teams there is a gap: senior people who actually do the work, at boutique rates, close enough to meet for coffee.
Where we sit in the market
Offshore & freelance
Cheapest option, but no local context and delivery across timezones
Large SIs & Big 4
Built for enterprise programs, with layered account teams above the work
West Michigan SFC
US boutique rates, senior-only delivery, and two consultants on every hour
Two consultants on every hour
Every change gets a second set of eyes, nothing stalls when one of us is out, and no single person is the only one who understands your setup.
A fraction of an in-house admin
A fully loaded Salesforce admin in West Michigan runs about $9,500 a month for one person. Most orgs land in a tier well under that, and you get two senior consultants on your account instead of one.
Based in Grand Rapids, Michigan
We serve Grand Rapids, Lansing, Detroit, and surrounding areas, and work remotely nationwide. Local context, same timezone, real conversations.
Veteran owned
Co-founded by Dawlton Westerhuis, US Army veteran. We bring the same discipline to your org: documented, dependable, and done right the first time.
About
Senior Salesforce help, sized for growing organizations.
West Michigan SFC is William Belser and Dawlton Westerhuis, two Salesforce consultants who have worked in the platform from both sides: as the admins inside growing teams and as consultants delivering larger rollouts. That mix is what smaller orgs need, people who know what enterprise-grade looks like and what is actually worth doing at your size.
We started the practice because businesses and nonprofits kept getting the same two options: an agency that wants a six-figure project, or a junior hire left to figure it out alone. A fractional retainer gives you senior judgment in the amount you actually need.
We work with a small number of clients at a time, so you always deal with the two of us directly.
Questions
Frequently asked.
Straight answers on how we work with businesses and nonprofits across West Michigan.
What types of organizations do you support?
We work with businesses of all sizes, nonprofits, ministries, foundations, and growing teams across West Michigan. If you use Salesforce and need clearer processes, better data, or ongoing admin support, we can help.
What Salesforce services do you offer?
We provide Salesforce administration, CRM cleanup, org audits, automation consulting, reporting, dashboards, user training, and monthly retainer options across all Salesforce environments. Our focus is on practical, easy to use solutions.
Which Salesforce products do you work with?
All of them. Between the two of us we have hands-on experience in every Salesforce product, including Sales Cloud, Service Cloud, Nonprofit Success Pack (NPSP), Nonprofit Cloud, Experience Cloud, Marketing Cloud, Account Engagement (Pardot), Education Cloud, Revenue Cloud (CPQ), Field Service, Commerce Cloud, Data Cloud, Agentforce, and Salesforce’s industry clouds. For nonprofits, that covers NPSP setup and optimization, donor and household management, grant tracking, reporting, and moving from NPSP to Nonprofit Cloud.
Can you fix a messy or broken Salesforce org?
Absolutely. We clean up data, repair broken automations, rebuild flawed processes, and stabilize systems that have become confusing or hard to use. Most clients come to us because their org needs cleanup.
Do you offer automation consulting?
Yes. We design and optimize Flows, approvals, and workflow automations that reduce manual work and improve accuracy. Our goal is to make Salesforce faster, simpler, and more efficient for your team.
Do you provide ongoing support?
We offer flexible monthly retainers for both businesses and nonprofits. This gives you predictable support, quick turnaround, and a dedicated consultant who understands your system.
Are you located in Michigan?
Yes. We serve Grand Rapids, Lansing, Detroit, and surrounding areas. Being close to the people we serve helps us understand regional business needs and nonprofit operations.
Do you work with organizations that don’t have an in-house Salesforce admin?
Most of our clients don’t have an internal admin. We act as your external Salesforce partner, providing support, guidance, and system improvements as needed.
How do we get started?
You can schedule a free consultation to review your Salesforce challenges, discuss goals, and outline the best support plan for your organization.
Contact
Let's figure out what your org actually needs.
A short call is usually enough to tell whether you need a monthly retainer, a one-time FixIt project, or a full cleanup. Grab a time that works and we'll scope it together.
- Based in
- Grand Rapids, Michigan
- Your consultants
- William Belserw.belser@westmichigansfc.comDawlton Westerhuisd.westerhuis@westmichigansfc.com
- Veteran owned
- Co-founded by Dawlton Westerhuis, US Army veteran
Book a consult
Free 30-minute Salesforce consult
- 30 minutes, free, no obligation
- Google Meet, link sent on booking
- Pick any open slot on our calendar
Opens our booking calendar in a new tab.